General FAQ
Answers to all your questions about 9jili
From the VIP program to playing on mobile — find detailed information on every aspect of 9jili on one page.
Before you begin
Whether you are new to 9jili or an experienced player, questions can come up that need an immediate answer. On this page we have provided direct answers to more than 20 questions across five categories: VIP benefits, cricket betting, account verification, deposits, and playing on mobile. Scroll directly to the section you need and tap any question to expand the answer. If you still have questions, our 24/7 support team is always ready.
VIP Program
9jili has three VIP tiers: Bronze, Silver, and Gold. Bronze members receive up to 0.3% cashback per week. At the Silver tier this rises to up to 0.5%. Gold — the highest tier — gives up to 0.8% cashback per week. Cashback is calculated based on your betting activity each week and credited directly to your account.
Moving up a VIP tier depends on your regular gaming activity. The more actively you play and the more time you spend on the platform, the sooner you create the opportunity to reach the next tier. Once the specific criteria are met, the system upgrades your tier automatically and sends you a notification. Consistency is the key.
Cashback is calculated based on your betting for the week (Monday through Sunday). At the start of the following week the cashback amount is credited directly to your 9jili account. There are no extra conditions to withdraw it — once received, you can use it or withdraw it right away.
Yes, in addition to cashback, members at higher VIP tiers often receive special promotional offers, early access to bonuses, and priority support. Gold tier players get priority access to 9jili's premium events and tournaments. The benefits may be updated from time to time, so contact live chat for the latest information.
If you are inactive for an extended period or do not maintain the required monthly activity, your VIP tier may be reviewed. This does not happen without warning — you will be notified in advance. Staying regularly active makes it easy to hold your tier. Check the account panel or ask support to see your current standing.
BPL & International Matches
If a match is abandoned due to rain or any other reason and there is no result, the bet is generally considered void and the staked amount is refunded in full. However, the rules for certain markets may differ slightly — for example, innings-specific bets. You should read the bet terms and conditions in advance. Contact live chat for details.
9jili offers several popular cricket markets: Match Winner, Toss Winner, Total Runs in the First Innings, Top Run Scorer, Top Bowler, Over/Under (on total wickets or runs), and innings-specific markets. For example, in a Bangladesh vs India match you can also bet on the runs scored in the first 10 overs. View full market details directly on the platform.
Yes, 9jili's live betting feature works fully in a mobile browser. Odds update in real time during a match and you can place new bets after any ball or over. Keep a stable internet connection for the best experience, especially during the tense moments of a T20 match.
Yes, 9jili offers betting on major cricket tournaments including BPL, IPL, T20 World Cup, and ICC Champions Trophy. Once a tournament begins, it appears automatically in the Sports section. Special markets may be available for each tournament, such as tournament winner or top run scorer.
If there is any ambiguity in a result, 9jili settles bets based on the final result officially announced by the relevant cricket board. If you believe your bet has been settled incorrectly, let us know via live chat or email at [email protected]. The support team is available 24/7 in Bengali.
Account Verification
Account verification is done primarily for your own security. It ensures that only you can access your account and withdraw funds. It prevents fraud and unauthorised transactions. Verification is also necessary to ensure fair play and to protect your account.
A National ID (NID) is generally the most widely accepted document. A passport or birth registration certificate may also be submitted. For address verification, a copy of a utility bill or bank statement may be requested. Document photos must be clear and legible. Contact support to find out exactly what is required.
Yes, this is very important. The name on your 9jili account must match exactly the name on your bKash, Nagad, Rocket, Upay, or bank account. A name mismatch can cause problems at the time of withdrawal and may result in a payment being held. If there is any discrepancy, inform support in advance.
All documents you submit are stored on secure servers protected by SSL encryption. They are used solely for identity verification purposes and are not shared with any third party for commercial purposes. 9jili's privacy policy contains full details on data protection.
Money Deposits
Log in to your account and select the "Deposit" option. Choose bKash as the payment method. Send the required amount to the 9jili bKash number shown on screen and submit the transaction ID in the form. The minimum deposit is ৳500. Your balance will be updated within a few minutes.
Yes, the Nagad deposit process works in exactly the same way. From the deposit page, select Nagad, make the payment to the number shown, and submit the transaction reference. It starts from a minimum of ৳500. Both Send Money and Payment options on Nagad generally work, but it is best to follow 9jili's instructions.
9jili currently supports five payment methods for deposits: bKash, Nagad, Rocket, Upay, and direct bank transfer (to major banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank). The minimum deposit amount is ৳500 for all methods.
9jili does not charge any additional fee on deposits. However, your mobile financial service (bKash/Nagad etc.) may apply their own Send Money charges in accordance with their app's policy. Bank fees may apply for bank transfers. Check the fee screen on your payment app before making a deposit.
First, wait 5–10 minutes as there can sometimes be a short delay. If your balance still has not arrived, contact live chat with your transaction ID and the amount. Keep a screenshot of the confirmation SMS from bKash/Nagad — it will help resolve the issue quickly.
Playing on Mobile
No separate app download is needed. You can play 9jili directly from any modern browser on your Android or iPhone — Chrome, Firefox, or Safari. The site is fully optimised for mobile, so loading games, placing bets, depositing, and withdrawing all work normally on mobile.
9jili runs smoothly on Android 8.0 or later and iOS 13 or later. The site will open on older phones but game performance may be slightly lower. Keep your browser updated at all times — some games may not render correctly on older browsers.
If the connection drops, most slot games pause at that point and resume from the same position once you reconnect. The situation may differ slightly for live casino or sports betting. There is no need to worry — a record is kept on the server side. If there is any issue, check the transaction history or contact support.
Clearing the browser's cache and cookies often improves speed noticeably. In Chrome go to "Clear Browsing Data" in Settings, or in Safari go to "Clear History and Website Data". Then close the browser and reopen it. A good Wi-Fi or mobile data connection (4G or above) will give you the best performance.
Almost all games on 9jili are fully available on mobile — slots, fishing games, live casino, and cricket betting included. Some older Flash-based games may not run on mobile, but modern HTML5 games run without issues. Because the screen is smaller, the layout of some games automatically adjusts to be mobile-friendly.
Need help?
Still have questions? We are always here
If you could not find the answer to your question in this FAQ, our support team is ready to help in Bengali and English 24 hours a day, 7 days a week.