9jili's Terms & Conditions

1 General Provisions

9jili operates an online gaming and entertainment platform for users in Bangladesh. These terms apply to all products, services, games, and related content on the platform.

By accessing the platform, creating an account, or using any service, you confirm that you have read, understood, and agreed to comply with these terms. If you do not agree to these terms, please do not use the platform.

1.1 Effectiveness of Terms

These terms take effect immediately and remain in force for as long as you have an active account on the platform. Additional specific terms may apply to certain platform services, and these supplement the general terms.

1.2 Language

The original language of these terms is Bengali. In the event of any dispute, the Bengali version shall be considered final.

2 Eligibility & Account Registration

2.1 Age & Eligibility Requirements

To use the 9jili platform, you must meet the following requirements:

• You must be at least 21 years of age (for users aged 21 and above only).
• You must have a valid government-issued ID.
• You must have your own bank or mobile banking account.
• You must ensure that using the platform is not prohibited under your local laws.

2.2 One Account Per Person

Each person may create only one account. If multiple accounts belonging to the same person are found, all of them will be permanently closed. Members of the same household may create separate accounts, but they must each have a separate ID and payment method.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. If you believe your account has been accessed without authorisation, notify our support team immediately. We are not responsible for losses resulting from unauthorised use of your account if you fail to notify us in time.

2.4 Identity Verification (KYC)

9jili reserves the right to verify an account holder's identity at any time. This process may require a national ID card, passport, or other official documents. Failure to complete identity verification may result in withdrawals being temporarily suspended.

3 Deposits & Withdrawals

3.1 Supported Payment Methods

9jili currently supports the following payment methods:

• bKash — Mobile Financial Service
• Nagad — Mobile Financial Service
• Rocket — Mobile Financial Service
• Upay — Mobile Financial Service
• Bank Transfer — Major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank

3.2 Withdrawal Timeframe

Approved withdrawals are generally processed within 10 to 45 minutes. This time may increase if identity verification or security checks are required.

3.3 Withdrawal Conditions

Withdrawals can only be made to the same payment method used for the deposit. Withdrawals to third-party accounts are strictly prohibited. If a bonus has been claimed, the applicable wagering requirements must be met before withdrawal.

4 Bonuses & Promotions

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 and receive a ৳1,200 bonus → total balance ৳2,200.
• Deposit ৳14,000 and receive the maximum ৳8,000 bonus → total balance ৳22,000.

4.2 Wagering Requirements

A 15x wagering requirement must be met before a bonus can be withdrawn. Wagering is calculated on the bonus amount only, not the deposit. Example: ৳1,200 bonus × 15 = ৳18,000 in bets must be completed before withdrawing bonus winnings.

4.3 VIP Program

9jili's VIP program has three tiers. Weekly cashback is available at each tier:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.

It is possible to move up to a higher VIP tier through regular and active play.

5 User Conduct & Responsibilities

9jili users are expected to behave honestly, fairly, and lawfully on the platform. Each user is responsible for the following:

• Providing accurate and truthful information at the time of registration.
• Keeping account information up to date.
• Treating other users with respect.
• Not exploiting any security vulnerabilities in the platform.
• Taking personal financial responsibility for their own gaming activity.

5.1 Fair Gameplay

All games on 9jili are conducted in a fair and transparent manner. If you experience a technical error or an unusual result in any game, please notify the support team immediately. The platform reserves the right to void winnings obtained as a result of a technical error.

6 Prohibited Activities

The following activities are strictly prohibited on the 9jili platform:

• Creating or operating multiple accounts.
• Registering with false or fake information.
• Abusing the bonus system or claiming bonuses through fraudulent means.
• Using software bots or automated tools.
• Attempting to gain unauthorised access to another user's account.
• Using the platform for the purpose of money laundering.
• Conducting financial transactions from or to third-party accounts.
• Attempting to manipulate game outcomes.
• Conducting organised attacks or hacking against the platform.

7 Privacy & Data Protection

9jili places the highest importance on the protection of your personal information. The platform uses SSL encryption technology to keep all data secure.

7.1 Data Collection

Information collected at the time of account creation and during use is only used for service operation, identity verification, fraud prevention, and fulfilling legal obligations.

7.2 Data Sharing

Your personal information is not sold to third parties. However, limited information may be shared in response to a valid request from legal authorities or when required for a fraud investigation.

For more details, please visit our Privacy Policy page.

8 Responsible Gaming

9jili believes that gaming should be an entertainment activity, not a solution to financial problems. We encourage our users to play responsibly.

8.1 Self-Control Tools

• Setting deposit limits.
• Taking a self-imposed break.
• Option to temporarily suspend your account.
• Permanent Self-Exclusion.

8.2 Support

If you feel that gaming is having a negative impact on your life, please contact our support team. For more information, read our Responsible Gaming page.

9 Dispute Resolution

If you have a concern about a transaction, a game result, or a platform decision, please follow the steps below:

9.1 How to Submit a Dispute

• First, contact the support team directly via live chat.
• If the issue is not resolved via live chat, send a detailed complaint by email to: [email protected]
• Include your account ID, the date and time of the incident, and a detailed description in your email.

9.2 Review Process

All received complaints will be reviewed appropriately. Related account activity may be temporarily suspended during the review. The platform's decision shall be considered final; however, for serious complaints, the opportunity for an independent review will be provided.

9.3 Technical Errors

If a technical error results in an abnormal outcome, that round will be considered void and the wagered amount will be refunded. If an incorrect payment is made due to a technical error, that amount will be deducted from the user's balance.

10 Limitation of Liability

The 9jili platform and its operators shall not be held liable for the following:

• Loss caused by an internet connection failure.
• Issues caused by third-party software or hardware faults.
• Loss caused by the user disclosing their own account information.
• Disruption caused by unexpected or unavoidable circumstances (Force Majeure) such as natural disasters, cyber attacks, etc.
• Financial loss resulting from the user's own gaming decisions.

10.1 Service Availability

9jili strives to keep the platform running at all times, however occasional temporary interruptions may occur due to maintenance or technical reasons. No compensation will be provided for such interruptions.

11 Changes to Terms

9jili reserves the right to change, amend, or update these terms at any time. Users will be notified via their account in the case of significant changes.

11.1 Use After Changes

Continued use of the platform after changes to the terms will be considered as acceptance of the new terms. If you do not agree to the new terms, please request closure of your account and withdraw any available balance.

12 Contact & Support

If you have any questions or concerns about these terms, our support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Instant support via the platform, 24/7.
• Email: [email protected]

To read other important 9jili policies: Privacy Policy and Responsible Gaming.